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SIP Soft Phone Provisioning Wizard

If your network can be automatically discovered using DHCP option 160, your computer has only one network interface card, and your Full Computer Name matches the one used for an IP Phone in Interaction Administrator, then your SIP Soft Phone is automatically provisioned the first time you start it.

Otherwise, you must complete the provisioning process before you can make calls and use a SIP soft phone as a SIP endpoint. The SIP Soft Phone Provisioning Wizard simplifies this set-up process for a SIP Soft Phone.

Note: As a user, you can provision a SIP Soft Phone on any workstation to which you can log on. Customer Interaction Center then uses the correct configuration for the workstation you are currently using. A system administrator can provision any station using their CIC administrator credentials. The SIP Soft Phone Provisioning Wizard is available only if you installed the SIP Soft Phone application.

The SIP Soft Phone Provisioning Wizard guides you through the following tasks:

Setting up Audio Devices
Obtaining the Configuration File for your SIP Soft Phone
Setting the Network Adapter Options
Using Auto Provisioning to Configure your SIP Soft Phone

To start the SIP Soft Phone Provisioning Wizard:

Right-click the SIP Soft Phone icon in the system tray, and then click Provision.

When the SIP Soft Phone Provisioning Wizard Welcome screen appears, click Next.

Note: Click the Help button in the SIP Soft Phone Provisioning Wizard for instructions on provisioning your SIP Soft Phone.