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Remove Disconnected Interactions from a Queue

Requirements: You need the appropriate Access Control rights to view or work with queues other than your own. For more information, see Introduction to Queues.

You can remove a disconnected call or other disconnected interaction from a queue. Calls removed from My Interactions are immediately available in Call History.

To remove a disconnected interaction from a queue:

  1. In My Interactions or other queue, if the interaction is not already selected, click the interaction to select it.

  2. Right-click the interaction and choose Remove from Queue from the menu that appears or press Ctrl+Shift+R.

Result: The disconnected interaction is removed from your queue.

Tip: You can also use the Hide disconnected interactions configuration option to remove interactions from the My Interactions view or other queue view immediately after you disconnect them. For more information, see General Options.

Related Topics

Introduction to Queues