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Using the Toolbars

The CIC client includes two types of toolbars.

The Queue Control toolbar helps you manage telephone calls as well as voice mail and fax messages. It appears on each queue management view, such as My Interactions.

The Directory toolbar simplifies working with contacts listed in user directories. It appears on each directory view.

The Interaction Desktop framework includes a multi-part application toolbar that enables you to add new views and workspaces. You can change your CIC status or set your workgroup activation status. You can also dial by typing a phone number or search for and start and Interaction Process. For more information, see Show or hide a toolbar.