ACD Agent Available Initiator

This initiator starts any time an AcdAgentAvailable event occurs. This event occurs any time an agent (a CIC client user who is a member of a workgroup designated to receive ACD interactions) logs into CIC or when an agent’s status changes to available. See  CIC ACD Processing Technical Reference located in the PureConnect Documentation Library for more information on ACD processing.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

ACD

Object ID

Select {all} for this initiator to work with all ACD objects.

Notification Event

Select AcdAgentAvailable.

Outputs

Agent Name

This is the name of the available agent.

Exit Paths

Start

This step always takes the Start exit path.