Workgroup Agent Deactivate

This ACD tool deactivates an agent from a workgroup queue in which he or she is a member. If the agent belongs to more than one workgroup queue, his or her activation status will remain unchanged in all others except the one specified.

Note:  This tool was formerly (in IC 2.3x) named ACD Queue Logout.

Inputs

Agent Name

The name of the agent to be deactivated.

Workgroup Name

The name of the workgroup queue the agent is deactivating.

Exit Paths

Success

This path is taken if the specified agent is successfully deactivated from the specified queue.

Failure

This path is taken if the agent could not be deactivated for any reason. This happens if the agent is not a member of the specified workgroup queue.