ACD Remove Interaction Skill

Use this ACD tool when an interaction no longer requires agents with the specified skill. The specified skill will not be factored into the final interaction/agent score. If the interaction has not been assigned, it will be reevaluated against all available agents using the new score.

Inputs

Call Identifier

The unique identifier for this interaction.

Skill Name

The skill being removed from consideration.

Exit Paths

Success

This path is taken if the skill has been successfully removed.

Failure

This path is taken if the operation fails.