Agent Log On

This ACD tool logs an agent in so that he or she may receive calls. It is useful for agents who have stations but are not running a CIC client.

Inputs

Agent Name

The name of the agent to be logged in.

Workstation ID

The workstation where calls for the specified agent will be sent.

Exit Paths

Success

This tool takes the Success exit path if the Agent Name and the Workstation ID are valid.

Failure

This tool takes the Failure exit path if the Agent Name and the Workstation ID are invalid.

Conditional Success - No ACD

This tool takes the Conditional Success - No ACD exit path even if ACD agents and queues are configured properly but there was a license failure. A license failure could mean there were not enough ACD, ACD1, or ACD2 types of licenses available for the agent to log in. Check the license availability in Interaction Administrator.