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Attributes that can be looked up in Directory Services Keys

An attribute is a piece of information about a Directory Services key. For example, some attributes of a User Key include extension, user queue identifier, and e-mail address (Mailbox). This topic lists many of the attributes that can be looked up in the Directory Service keys: Users, Lines, Line Groups, Workgroups, Stations. This is a long topic, and you may want to print it to keep as a reference.

Notes: Don’t confuse attributes found in a Directory Services key with object attributes, which are pieces of information about a call or chat object that travel with that object. For more information, refer to the Interaction Attributes Reference Guide (attrib.chm) in the System APIs section of the PureConnect Documentation Library.

Attributes that start with a lowercase letter are set in e-mail server administration application (such as MS Exchange Administrator or IBM Domino Administrator). Those that start with an uppercase letter are set in Interaction Administrator (IA).

User Key

 

Attribute Name

Description

Example String

Set from...

ACD Agent Greeting

Set to Yes if the Agent Greeting "Enable" checkbox is selected.

"Yes"

IA User configuration > ACD tab, Options page

ACD Agent Greeting File

File name of the Agent Greeting prompt.

agent1.wav

IA User configuration > ACD tab, Options page

Account Code Required

Set to yes if the role (e.g., Business User, Agent, etc.) has the "Account Verification" option selected.

"Yes"

IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options

Account Codes List

Lists the account code(s) this user, role, or workgroup can choose.

"01 02 03" or "[[All]]"

IA configuration of default User, User Role, or Workgroup, Access Control tab, and select the Account Codes category

ACL Admin

Permission for user to view Admin Access page in IA.

"Yes"

IA User Configuration> Admin Access>Show Access Control Page

Admin ACL Admin

Permission for user to view Access Control page in IA.

"No"

IA User Configuration > Admin Access>Show Admin Control Page

Allow Email

Set to Yes if the "Allow E-mail Access via TUI" option is selected.

"Yes"

IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options

Allow Fax

Set to Yes if the "Allow Fax Access via TUI" option is selected.

"Yes"

IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options

Allow Voice Mail

Set to Yes if the "Allow Voice Mail Access via TUI" option is selected.

"Yes"

IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options

Auto-Answer Call

Automatically connect ACD calls to this user's phone.

"Yes"

IA User Configuration > ACD

Auto-Answer Non-ACD Calls

Set to Yes if the "Auto-Answer non-ACD Interactions" option is selected.

"Yes"

IA User Configuration > ACD tab

Available Forward Message

File name of the user's Available Forward prompt.

AFPrompt_agent1.wav

CIC client > Configuration > Personal Prompts page > Record Available, Forward Message button

Call Fwd All Mode

Indicates a user's type of Call Coverage "Forward" option.

"All"

"Internal"

"External"

"Unknown"

CIC client > Configuration > Call Coverage page > Coverage Options, Forward checkbox and list

Call Fwd Phone Number

Indicates the forward extension when a user has "Call Coverage" forwarding rules set.

"8113", "2501", etc.

CIC client > Configuration > Call Coverage page > Coverage Number, "Send my calls to" field

Call Waiting

Indicates if the user has enabled call waiting.

"Yes"

CIC client > Configuration > Calls page > "Enable call waiting" checkbox

Classification List

Contains the list of phone number classifications assigned to a role, workgroup, or user.

"Toll Free Intercom Local Emergency"

IA configuration of Default User, User, Role, or Workgroup, Access Control tab, and Phone Number - Classifications category

CompanyName

Company name.

"Interactive Intelligence, Inc."

Email Server Administrator program

 

Customize Client

Allows user to customize the settings on their client workstation.

 

"No"

IA User Configuration > Basic Security

Date Created

The date on which this user key was created.

"908400570"

IA User Configuration > History

Date Last Modified

The date on which an attribute in this user key was last modified.

"913150263"

IA User Configuration > History

Default Workstation

From the Default Workstation list, select the name of the workstation primarily associated with the user’s account.

"STEPHENSPC"

IA User Configuration > Configuration

DefaultMailFolder

User's default mail folder for accessing e-mail, voice mail, and faxes.

"Inbox"

 

DisplayName

Name displayed in company directory and other locations.

"Schiller, Stephen"

Email Server Administrator program, mailbox properties

EmailAddress

Exchange email address (cannot be changed).

/o=i3/ou=i3-Home/cn=
Recipient/cn=StephenS

Email Server Administrator program

EmailAlias

Email alias.

"StephenS"

Email Server Administrator program

EmsExtensionAttribute1

Additional exchange attributes.

"Jan 29"

Email Server Administrator program

EmsExtensionAttribute2

Additional exchange attributes.

"stephens@ibm.net"

Email Server Administrator program

EmsProxyAddresses

Set from Exchange. Do not modify.

 

Email Server Administrator program

EmsUSNChanged

Set from Exchange. Do not modify.

 

Email Server Administrator program

Exclude From Directory

Set to Yes if this option is selected. Indicates if user is listed in Company Directory.

"Yes"

IA User Configuration ? Configuration tab > Exclude from directory check box

Extended Absence Message

Indicates the prompt file name if the user recorded an "Out of office message."

\I3\IC\Resources\EAPrompt_Abell.wav

CIC client > Configuration > Personal Prompts page > Record out of office message button

Extended Absence Prompt

Set to Yes if the user recorded an "Out of office message."

"Yes"

CIC client > Configuration > Personal Prompts page > Record out of office message button

Extension

A unique (logical) extension number associated with this user.

"114"

IA User Configuration > Configuration

Fax Capability

Set to Yes if user or workgroup is enabled to receive faxes.

"Yes"

IA User Configuration > Options > Fax Capability checkbox

Fax Use TIFF

Set to yes if user, role, or workgroup is enabled to receive faxes.

"Yes"

IA User, Workgroup or Role Configuration > Security tab > User Rights 2 page > Use TIFF for faxes checkbox

Follow Me

Set to yes if user has rights to use "Available, Forward" status.

"Yes"

IA User Configuration > Security tab > User Rights page > Follow Me checkbox

Follow Me Alert Timeout

Indicates the timeout (seconds) a follow-me call alerts before trying next number.

15|30

CIC client > Configuration > Follow Me page

Follow Me Message

Indicates the Follow-me message prompt name.

D:\I3\IC\Resources\FMPrompt_
Abell.wav

CIC client > Configuration > Personal Prompts page > Record follow-me message button

Follow Me Pin Authentication

Indicates if the user is required to enter CIC password PIN to receive forwarded calls.

"Yes|Yes"

CIC client > Configuration > Follow Me page

Follow Me Telephone Numbers

Indicates the user's follow-me phone number(s).

7654699048|3174743633

CIC client > Configuration > Follow Me page

Focus

Gives the CIC client focus when a call alerts.

"Yes"

IA User Configuration > Client Notification

Givenname

First name.

"Allen"

Email server Administrator program

Home Site

The home site number for the user.

111

IA User Configuration > Configuration tab

Listen In

Permission to use the listen in button on the CIC client

"No"

IA User Configuration > Basic Security

Mailbox

The mailbox into which voicemail for this user is placed.

"EX:/0=i3/ou=i3-Home/cn=
Recipient/cn=StephenS"

 

IA User Configuration > Configuration

MWI Address

A user has MWI enabled and configured to notify a specific address.

"1234"

IA User Configuration > MWI

MWI Enabled

Indicates if the user has MWI enabled.

"Yes"

IA User Configuration > MWI

MWI Mode

Indicates user's MWI status.

"0" - Use default or logged in workstation

"1" - Send to SDMI port

"2" - Send to MWI Address

IA User Configuration > MWI

 

Manager Handlers

Permission to activate and deactivate handlers.

"Yes"

IA User Configuration > Basic Security

Master Admin

Top level permissions in IA.

"Yes"

IA User Configuration > Admin Access

Message Notification Rights

An alerting configuration option that enables users to modify the general and parked call alerting options.

"Yes"

IA Client Configuration Template > Alerting page

Modify Attendant Configurations

Permission to modify Interaction Attendant configurations in IA.

[[All]]

"Inbound"

"Outbound"

IA User, Default User, or Role Configuration > Access Control > Modify Attendant Configurations

Modify Line Queue List

Permission to modify a Line Queue list in IA.

"LineQueue1"

"LineQueue2"

IA User Configuration >

Access Control >

Modify Line Queue

Modify Station Queue List

Permission to modify a Station Queue list in IA.

"[[All]]"

IA User Configuration >

Access Control >

Modify Station Queue

Modify User Queue List

Permission to modify a User Queue list in IA.

"[[All]Administration]"

"KevinK"

"StephenS"

IA User Configuration >

Access Control >

Modify User Queue

Modify Workgroup Queue List

Permission to modify a Workgroup Queue list in IA.

"Marketing"

"Development"

IA User Configuration >

Access Control >

Modify Workgroup Queue

Name Prompt

Set when a user records a name prompt.

 

CIC client > Configuration

Name Prompt Reminder

Set by a handler to monitor the status of sending a user an e-mail reminder about recording their name.

"Sent"

Handlers

Name TTS Spelling

A phonetic spelling of a user's name to help the TTS engine "say" it accurately.

"Kevin Koonz"

IA User Configuration ? Phonetic Spellings

No Answer Message

Set when a user records a No Answer Message.

 

CIC client > Configuration

Notes

Notes typed on History page in IA.

"This is a note."

IA User Configuration >

History

NT Domain User

Windows NT domain user name.

"domain\user"

IA User Configuration > Configuration

Offering Call Timeout

The number of seconds a call will alert before a handler takes over and performs special processing, such as Vmail.

"0"

IA Default User Configuration > Options

Operator Target Number

The number to dial for an operator.

"0"

Interaction Attendant

Parked Call Extension

The destination extension for a parked call that has reached its timeout. Used in conjunction with Parked Call Timeout.

 

IA Default User Configuration > Options

PhonePrimaryFax

Fax number

"3177158114"

Email Server Administrator program

Phone Remote

The phone number to use with the Available Forward status to forward calls to a remote number.

"7657290931"

CIC client > Configuration

PhoneHome1

The user's primary home telephone number.

"7657163861"

IA > Personal Info > General page

PhoneMobile

The user's mobile phone number.

"3177280352"

IA > Personal Info > More Phone Numbers page

Pick Up Held Call

Indicates if the user has enabled the option to pick up the oldest held call when picking up the phone, unless there is an alerting call.

"Yes"

CIC client > Configuration > Calls page > Connect to Oldest Held Call When I Pick up the Phone

Pop Client

Opens the CIC client when a call alerts.

"Yes"

IA User Configuration > Client Notification

PostalCode

Postal code (ZIP code).

"46268"

Email Server Administrator program

Private

Permission to set a call as private.

"Yes"

IA User Configuration > Basic Security

Publish Handlers

Permission to publish handlers.

"Yes"

IA User Configuration > Basic Security

Queue Identifier

Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "User Queue:" + the CIC username.

"User Queue:StephenS"

(Internal)

Record

Permission to record a call.

"Yes"

IA User Configuration > Basic Security

 

Require Forced Authorization Code

Indicates whether or not a user's station phone allows toll calls without an authorization code.

"Yes"

IA User Configuration > Security Rights > User Rights 2

Ring Computer

Audio alert through PC for incoming calls.

"Yes"

IA User Configuration >

Client Notification

 

Ring Phone

Telephone rings for incoming calls.

"Yes"

IA User Configuration >

Client Notification       

 

Screen Calls

Requires callers to record their name so it can be displayed to the agent before the agent accepts the call.

"Yes"

IA Client Configuration Template > Follow Me page

Show Config Page

Permission to display Configuration page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Lines Queue Page

Permission to display Lines Queue page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Report Page

Permission to display Report page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Stations Queue Page

Permission to display Stations Queue page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show System Queue Page

Permission to display System Queue page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Users Queue Page

Permission to display Users Queue page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Workgroups Page

Permission to display Workgroups page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Show Workgroups Queue Page

Permission to display Workgroups Queue page in CIC client.

 

"Yes"

IA User Configuration > Basic Security

Skills

The skills associated with a workgroup in the form of skill name, proficiency, and desire to use.

 

"Spanish|3|4||"

IA Skill > Configuration

SnCreated

For system use only. Do not modify these values.

 

___________________

___________________

SnModified

For system use only. Do not modify these values.

 

___________________

___________________

StateOrProvince

State or province.

"IN"

Email Server Administrator program

 

Status DND

Indicates whether the user's current status is a DND status.

"Yes"

CIC client interactions page.

 

Status Text

The text of the user's status.

"Do Not Disturb"

CIC client interactions page.

 

Status Until Date

If set, the date the user has set to return.

"1998-12-7 00:00:00

CIC client interactions page.

 

Status Until Time

If set, the time the user has set to return.

"10:00:00 AM"

CIC client interactions page.

 

StreetAddress

Street address

"1234 Abby Rd."

Email Server Administrator program

 

surName

Last name

"Schiller"

Email Server Administrator program

 

Title

Title

"Technical Communicator"

Email Server Administrator program

 

View Line Queue List

List of Line Queues this user can view in CIC client.

"LineQueue1"

"LineQueue2"

IA User Configuration>

Access Control

 

View Reports List

List of Reports this user can view in CIC client.

"[[All]]"

"[Graph] Area Code"

IA User Configuration>

Access Control

View Station Queue List

List of Station Queues this user can view in CIC client.

"[[All]]"

"Line1Phone"

"Fax1"

IA User Configuration>

Access Control

View User Queue List

List of User Queues this user can view in CIC client.

"[[All]Administration]"

"KevinK"

"StephenS"

IA User Configuration>

Access Control

View Workgroup List

List of Workgroup Queues this user can view in CIC client.

"Marketing"

"Development"

IA User Configuration>

Access Control

 

View Workgroup Queue List

List of Line Queues this user can view in CIC client.

"Administration"

"Support"

IA User Configuration>

Access Control

 

Whisper Tone Level

Slider bar setting that indicates the volume of the whisper tone an agent hears when there is an ACD call to the workgroup.

 

IA Default User Configuration > ACD Options

Workgroups

List of Workgroups of which user is a member.

"Marketing"
"Support"

IA User Configuration>

Workgroups

 

Workgroup

Attribute Name

Description

Example

Set from...

900 Service

Permission to call 900 numbers.

"No"

IA Workgroup Configuration > Basic Security

ACD Execute Transfer On User Transfer

Invokes Transfer Action DDE command.

"No"

IA Workgroup Configuration > Actions

ACL Admin

Permission for members to view Admin Access page in IA.

"Yes"

IA Workgroup Configuration > Admin Access

Active

Indicates if workgroup is active or inactive.

"Yes"

IA Workgroup Configuration > Configuration

Admin ACL Admin

Permission for members to view Access Control page in IA.

"Yes"

IA Workgroup Configuration > Admin Access

ACD Offering Action

DDE action.

 

 

Customize Client

Permission to customize CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Date Created

The date on which this workgroup key was created.

"908400570"

IA Workgroup Configuration > History

Date Last Modified

The date on which an attribute in this workgroup key was last modified.

"913150263"

IA Workgroup Configuration > History

EmailAddress

The mailbox into which voicemail for this workgroup is placed.

"913150263"

IA Workgroup Configuration > History

Extension

A unique (logical) extension number associated with this workgroup.

"3"

IA Workgroup Configuration > Configuration

Has Queue

Provides a queue into which calls can be placed.

"Yes"

IA Workgroup Configuration > Configuration

International

Permission to call international numbers.

"Yes"

IA Workgroup Configuration > Basic Security

Listen In

Permission to use the Listen In button in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Long Distance

Permission to call long distance numbers.

"Yes"

IA Workgroup Configuration > Basic Security

Manager Handlers

Permission to activate and deactivate handlers.

"Yes"

IA Workgroup Configuration > Basic Security

Master Admin

Top level permissions in IA.

"Yes"

IA User Configuration > Admin Access

Modify Workgroup Queue List

Permission to modify a Workgroup Queue list in IA.

"Marketing"

"Development"

IA User Configuration > Access Control > Modify Workgroup Queue

Notes

Notes typed on History page in IA.

"This is a note."

IA Workgroup Configuration > History

Offering Call Timeout

The number of seconds a call will alert before a handler takes over and performs special processing, such as voicemail.

"0"

IA Workgroup Configuration > Options

Private

Permission to set a call as private.

"Yes"

IA Workgroup Configuration > Basic Security

 

Publish Handlers

Permission to publish handlers.

"Yes"

IA Workgroup Configuration > Basic Security

Queue Identifier

Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Workgroup Queue:" + the CIC workgroup name.

"Workgroup Queue:Marketing"

(Internal)

Record

Permission to record a call.

"Yes"

IA Workgroup Configuration > Basic Security

Show Config Page

Permission to display Configuration page in CIC client.

"Yes"

IA User Configuration > Basic Security

Show Lines Queue Page

Permission to display Lines Queue page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show Report Page

Permission to display Report page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show Stations Queue Page

Permission to display Stations Queue page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show System Queue Page

Permission to display System Queue page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show Users Queue Page

Permission to display Users Queue page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show Workgroups Page

Permission to display Workgroups page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

Show Workgroups Queue Page

Permission to display Workgroups Queue page in CIC client.

"Yes"

IA Workgroup Configuration > Basic Security

View Workgroup Queue List

List of Workgroup Queues members of this workgroup can view in CIC client.

"Marketing"

"Development"

IA Workgroup Configuration> Access Control

snCreated

For system use only. Do not modify these values.

___________________

___________________

snModified

For system use only. Do not modify these values.

___________________

___________________

WorkGroup icon

Icon displayed in CIC client

"c:\test.ico"

IA Workgroup Configuration > Configuration page

Workgroup Ring Sound

Sound played when a call alerts.

"c:\test.wav"

IA Workgroup Configuration > Configuration page

Wrapup Status

Status displayed during wrapup time.

"Wrapping Up"

IA Workgroup Configuration > Actions page

Wrapup Time

The number of seconds to allow a CIC client user to finish any work associated with the previous call before becoming available to receive a new call.

"5"

IA Workgroup Configuration > Actions page

Workstation

Attribute Name

Description

Example

Set from...

900 Service

Permission to call 900 numbers.

"No"

IA Station Configuration > Workstation Configuration

Active

Indicates if station is active or inactive.

"Yes"

IA Station Configuration > Workstation Configuration

Board Number

Type the number of the Dialogic station device interface board supporting this workstation.

"9"

IA Station Configuration > Workstation Configuration

Channel

SCBus Fax device channel number (only present if SCBus type fax device).

"1"

 

Date Created

The date on which this station key was created.

"908400570"

IA Station Configuration > History

Date Last Modified

The date on which an attribute in this station key was last modified.

"913150263"

IA Station Configuration > History

Driver

 

 

 

Extension

A unique (logical) extension number associated with this workstation.

"5"

IA Station Configuration > Workstation Configuration

International

Permission to call international numbers.

"No"

IA Station Configuration > Workstation Configuration

Long Distance

Permission to call long distance numbers.

"No"

IA Station Configuration > Workstation Configuration

Notes

Notes typed on History page in IA.

"This is a note."

IA Station Configuration > History

Port Number

The port number for this workstation.

"9"

IA Station Configuration > Workstation Configuration

Queue Identifier

Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Station Queue:" + the CIC station name.

"Station Queue:STEPHENSPC"

(Internal)

Remote Phone Number

 

 

 

Ring Always

Determines whether station will ring for alerting calls.

"Yes"

IA Station Configuration > Workstation Configuration

SnCreated

For system use only. Do not modify these values.

___________________

__________________

snModified

For system use only. Do not modify these values.

 

___________________

__________________

Station Type

Station type, i.e. workstation, stand alone phone, analog fax device, SCBus fax device, etc.

"Workstation"

IA Station Configuration > Workstation Configuration

Line Key

Attribute Name

Description

Example

Set from...

Active

Indicates if line is active.

"Yes"

IA Line Configuration > Configuration

Board Number

The voice board number associated with this analog line.

"1"

IA Line Configuration > Configuration

Board Type

Line card type.

"Analog"

IA > Insert new line wizard

Caller ID Enabled

Determines is caller ID is enabled for this line.

"Yes"

IA Line Configuration > Caller ID

Caller ID Format

One of three caller ID formats.

"Class" or

"ACLIP" or

"CLIP"

IA Line Configuration > Caller ID

Date Created

The date on which this line key was created.

"908400570"

IA Line Configuration > History

Date Last Modified

The date on which an attribute in this line key was last modified.

"913150263"

IA Line Configuration > History

Direction

Determines whether line accepts inbound, outbound, or both types of calls.

"Inbound" or

"Outbound" or

"Both"

IA Line Configuration > Configuration

DNIS Enabled

Determines whether line is DNIS enabled.

 

"Yes"

IA Line Configuration > Caller ID

Inband Transfer Enabled

Determines whether flash hook transfers can be performed on this line.

"Yes"

IA Line Configuration > Configuration>CO Supports Flash Hook transfer

Phone Number

The phone number associated with this line.

"555-1212"

IA Line Configuration > Configuration

Port Number

The analog board port number where this line is plugged in.

"1"

IA Line Configuration > Configuration

Prefix Digits

The digits required by the CO for calls made on this line.

"9"

IA Line Configuration > Configuration

Queue Identifier

Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Line Queue:" + the CIC line name.

"Line Queue:Line1"

(Internal)

Silence Auto Disconnect Enabled

Determines whether CIC or CO evaluates silence as an autodisconnect.

"Yes"

IA Line Configuration > Configuration

Silence Time

The number of milliseconds to wait before disconnecting when silence is detected.

"1000"

IA Line Configuration > Configuration

SMDI Enabled

Determines whether PBX has enabled SMDI support on this line.

"No"

IA Line Configuration > SMDI

Voice Resource Only

 

 

 

snCreated

For system use only. Do not modify these values.

 

___________________

___________________

snModified

For system use only. Do not modify these values.

 

___________________

___________________

 

Line Group Key

Attribute Name

Description

Example

Set from...

Date Created

The date on which this line group key was created.

"908400570"

IA Line Group Configuration >

History

 

Date Last Modified

The date on which an attribute in this line group was last modified..

"913150263"

IA Line Group Configuration >

History

 

Lines

List of lines included in this line group.

"Line1"

"Line2"

"Line3"

IA Line Group Configuration >

Configuration

 

Description

A textual description for the line group.

"This is a line group."

IA Line Group Configuration >

Configuration

snCreated

For system use only. Do not modify these values.

 

___________________

___________________

snModified

For system use only. Do not modify these values.

 

___________________

___________________

 

DnisDid Key

Attribute Name

Description

Example

Set from...

Digits

The number the caller dials that associated with a certain queue identifier. (This number may not necessarily be the number dialed by the caller. The service provider may send a truncated number or a completely different number depending on the definition of service.)

"8794343"

System Configuration > DNIS/DID

 

 

Queue Identifier

The fully qualified queue identifier where the call is routed when the specified digits are dialed.

 

"Workgroup Queue:Marketing"

System Configuration > DNIS/DID

 

snCreated

For system use only. Do not modify these values.

 

___________________

___________________

 

snModified

For system use only. Do not modify these values.

___________________

___________________