Customization Points

Several handlers contain customization points. These are places where you can implement customizations and not worry about future CIC releases overwriting your customizations. Customization points are just calls to customization subroutines. These customization subroutine calls will always be in the same location, so there is no danger of future hotfixes or service releases overwriting them.

Warning: Do not make changes in any base handler outside of the designated customization points. Doing so may cause CIC to stop functioning properly. If you feel you must make a change to a handler outside of the designated customization points, contact PureConnect Customer Care.

Customization subroutines can be located by using the Dependency Viewer. View the subroutine dependencies; all of the customization subroutines have a naming scheme of "Custom" followed by an indicator of what it is intended to customize. For example, "CustomHeldCallTimer.ihd" is the customization point provided for custom processing on calls that have remained on hold longer than configured in the Held Call Timer server parameter.