Describe Phone Number

This Telephony tool processes a telephone number to determine where it falls within your dial plan. See the Dial Plan technical reference document in the PureConnect Documentation Library for more information on configuring dial plans. Also see the related CIC Regionalized Dial Plan technical reference document for information about regionalized dial plans using locations.

Inputs

Input Phone Number

The telephone number to process.

Location Filter

Specifies a string that indicates a Location Filter specified in the Dial Plan. By default, the value should be "" (an empty string), but there may be many custom Location Filters listed as well, if they were previously defined in the Regionalization configuration.  Enter the Location Filter name as it appears in the dial plan in Interaction Administrator.

Outputs

Dial Groups

A dial group is a group of lines or channels that CIC uses for outbound calls.

Dial Strings

The dial string is the actual string of characters sent to the CO to place a call.

Classifications

The classification of the input phone number. The classification name might represent all calls of a certain format or location, such as "Local", "Long Distance", "Emergency", etc. Classifications are configured in Interaction Administrator. For more information on classifications, see the Interaction Administrator online help.

Classification Categories

The classification category of the phone number.  A classification category is a non-translatable string that represents one or more phone number classifications. Classification categories are configured in Interaction Administrator. For more information on classification categories, see the Interaction Administrator online help.

Pattern Name

The name associated with the pattern.

Display String

The display string is the formatted phone number that is displayed on a CIC client interface.

Default Dialstring

The dialstring used if a classified dialstring cannot be found.

Default Classification

The classification used if a classification is not specified or cannot be found.

Default Classification Category

The classification category used if one is not specified or cannot be found. See Classification Categories above.

Country Code

The country code associated with the number.

Standardized Number

A consistent format for the type of number. A more in-depth discussion of standardized numbers can be found the Dial Plan technical reference document in the PureConnect Documentation Library.

Account Code Required

A boolean indicating whether or not a required account code is associated with this number.

Logical Components

Allows you to specify user-defined segments/components. A more in-depth discussion of standardized numbers can be found the Dial Plan technical reference document in the PureConnect Documentation Library.

Logical Component Names

Allows you to specify a label for the user-defined segments/components. A more in-depth discussion of standardized numbers can be found the Dial Plan technical reference document in the PureConnect Documentation Library.

User Data

Any data to add to the User Data field. This can be any string.

Exit Paths

Next

This tool always takes the Next exit path.