DID/DNIS Routing

This System tool takes the DNIS string of a telephone call and returns a scoped queue name based on the DID/DNIS configuration in Interaction Administrator.

Inputs

Telephone Number

The DNIS string to be routed.

Outputs

Queue Name

The scoped queue identifier.

Note: Station groups do not have associated queue identifiers, so if a match is found for a Station Group, the output is a scoped name: "Station Group:<stationgroup name>"

Exit Paths

Success

This path is taken if the scoped queue name is successfully retrieved.

Failure

This path is taken if the queue name is not retrieved.