Email Interaction Create

This Email tool creates an email interaction in a specific queue.

Inputs

Queue

The user or workgroup queue for which the email is being created.

Direction

The direction of the interaction.

1=Incoming, 2=Outgoing

Type

1=New, 2=Reply, 3=Auto Reply, 4=Forward

Parent

The unique identifier for the interaction's parent email interaction.

Remote Name

The value entered here is used to populate the Name field on the email interaction.

Remote Address

The value entered here is used to populate the email address for the interaction.

Local Name

The name to use for the sender of the email.

Local Address

The address from which the email is sent.

Attribute Names

A list of string value containing the attribute names to add with the interaction.

Attribute Values

A list of string value (parallel to the Attribute Names list) that contains values corresponding to the attribute names.

Outputs

Interaction Id

The unique indentifier for the created email interaction.

Result

The results of the operation.

See Email Tool Result Codes for more information.

Exit Paths

Success

This path is taken if the email interaction is successfully created.

Failure

This path is taken if the operation fails.