Email Interaction Get Message

This Email tool returns the email cookie representing the email message that is associated with the email interaction. Refer to the CIC ACD Processing Technical Reference for more information about how to configure email for a custom workgroup.

Inputs

Interaction Id

The identifier for the email interaction for which you want to get the message.

Outputs

Cookie

The value used with the Open Message by Cookie tool to get the message content.

Result

The results of the operation.

See Email Tool Result Codes for more information.

Exit Paths

Success

This path is taken if the email interaction is successfully retrieved.

Failure

This path is taken if the operation fails.