Email Interaction Transfer

This Email tool lets you transfer an interaction to a specified user or workgroup queue. This tool generates an EmailInteractionTransferred event. This event starts a handler with the Email Interaction transferred initiator, such as the System_QueueEmailOfferingNonSystemQueue handler. Refer to the CIC ACD Processing Technical Reference for more information about how to configure email for a custom workgroup.

Inputs

Interaction Id

The unique identifier for the email interaction to transfer.

Queue

The user or workgroup queue to which the email is being transferred.

User

The CIC user ID of the person for whom the interaction is being transferred.

Attribute Names

A list of string value containing the attribute names that are associated with the interaction to transfer.

Attribute Values

A list of string value (parallel to the Attribute Names list) that contains values corresponding to the attribute names.

Outputs

Result

The results of the operation.

See Email Tool Result Codes for more information.

Exit Paths

Success

This path is taken if the email interaction is successfully transferred.

Failure

This path is taken if the operation fails.