Get Attribute

This Telephony tool step obtains an attribute from an interaction and assigns that attribute as the value of a variable. If that call object attribute does not exist, the value in the output variable is null. For a list of the call object attributes that can be retrieved, see the Interaction Attributes Technical Reference document in the PureConnect Documentation Library.

Note: This tool cannot get a value for an attribute in a Directory Services key. To get a value in a Directory Services Key, use the GetDsAttr or GetDsAttrs tools.

Inputs

Call Identifier

The ID for the interaction to query.

Call Attribute Name

The name of the attribute this step retrieves.

Outputs

Call Attribute Value

The variable that contains the value of the retrieved attribute.

Exit Paths

Next

This step always follows the Next exit path.