Get Digits Ex Async Initiator

This initiator fires in response to a caller pressing one or more keys after an Extended Get Key Async tool has been called by a handler. Use of this imitator in conjunction with the Extended Get Key Async tool allows ACD calls to be placed on hold without causing the processing handler to remain paused. The handler that was initially processing the call will continue after the call is placed on hold, and a new handler will be called via this initiator. No further processing will be done on the call by the first handler after the Extended Get Key Async tool has exited.

Note: only one handler my use this initiator on any given system.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select GetDigitsExAsync.

Outputs

Call Identifier

The unique identifier for the call.

Correlation ID

Specifies where the Extended Get Key Async tool that prompted this initiator came from. Typically this will be the ACDAudioOnHold handler.

Termination Code

The reason the Get Key operation ended. Valid termination codes are:

Code Meaning

0  Success

1  Timeout

2  Attribute Changed

3  Escape

4  Tone

5  Failure

6  No Response

Keys

The keys retrieved by the Extended Get Key Async tool.

Exit Paths

Next

This step always takes the Next exit path.