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Get Site Queue State

This tool returns the Queue State for a Site Queue you specify. This tool returns statistical information about a Site Queue. A Site Queue is one of the sites that makes up an Enterprise Queue. For example, you could have an Enterprise Queue of Support that is comprised of the following site queues: (Site-Indy, Queue-Support), (Site-Boca, Queue-Support), (Site-France, Queue-Support).

Inputs

Site Name

The name of the site you want to query.

Queue Name

The name of the queue you want to query at the specified site.

Outputs

Queue State

The availability of the queue. It will be one of the following values:

1

Available

2

Closed

3

Inactive

4

Connection Lost

Exit Paths

Success

This tool takes the Success exit path if the Queue State was returned.

Unknown Site

This tool takes the Unknown Site exit path if the Site Name you specified was invalid.

Unknown Queue

This tool takes the Unknown Queue exit path if the Queue Name you specified was invalid.

Failure

This tool takes the Failure exit path if the queue state was not returned.