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Interaction Designer Help
Get Site Queue State
This tool returns the Queue State for a Site Queue you specify. This tool returns statistical information about a Site Queue. A Site Queue is one of the sites that makes up an Enterprise Queue. For example, you could have an Enterprise Queue of Support that is comprised of the following site queues: (Site-Indy, Queue-Support), (Site-Boca, Queue-Support), (Site-France, Queue-Support).
Inputs
Site Name
The name of the site you want to query.
Queue Name
The name of the queue you want to query at the specified site.
Outputs
Queue State
The availability of the queue. It will be one of the following values:
|
1 |
Available |
|
2 |
Closed |
|
3 |
Inactive |
|
4 |
Connection Lost |
Exit Paths
Success
This tool takes the Success exit path if the Queue State was returned.
Unknown Site
This tool takes the Unknown Site exit path if the Site Name you specified was invalid.
Unknown Queue
This tool takes the Unknown Queue exit path if the Queue Name you specified was invalid.
Failure
This tool takes the Failure exit path if the queue state was not returned.

