Held Interaction Timer Initiator

This initiator starts when a interaction remains on hold longer than the number of seconds configured for the Held Interaction Timeout server parameter. This server parameter is defined in Interaction Administrator and defaults to 900 seconds. A timer starts each time a call is put in a held state. This initiator replaces the Held Call Timer Initiator.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

HeldTimerExpired.

Outputs

Interaction Identifier

The interaction ID for the interaction that remained on hold too long.

Interaction was parked?

The initiator only fires for interactions that are on hold. It does not fire for parked interactions.

Exit Paths

Start

This initiator always takes the Start exit path.