Keyword Spotted Initiator

This initiator is a way for handlers to subscribe to keyword spotted events. There should be one such event for each keyword spotted.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Label

Keyword Spotted

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select {all}.

Outputs

Call Identifier

The identifier for the call in which the keyword was spotted.

Keyword Name

Name of the keyword that was spotted.

Keyword Set ID

The ID of the keyword set to which the keyword belongs.

Utterance

Select Utterance.

Absolute Start Time

The absolute time stamp when the spotted keyword started, as reported by the media server.

Duration (ms)

The duration, in milliseconds, of the audio for the spotted keyword.

Confidence

The confidence level as reported by the media server. This is a fractional number between 0.0 and 1.0 that indicates the level of confidence that the spoken word is actually the word that is Interaction Analyzer is trying to detect.  

Channel

Identifies the person who spoke (either the agent or the customer).

Keyword Tag

A tag that Interaction Administrator assigns to an Interaction Analyzer keyword.

Keyword Set Tag

A tag that Interaction Administrator assigns to the Interaction Analyzer keyword set to which the keyword belongs.

Keyword Set Category

A category that Interaction Administrator assigns to the Interaction Analyzer keyword set for the spotted keyword.

Exit Paths

Start

This initiator always takes the Start exit path.