Manage Survey Prompt Initiator

This initiator starts when the client sends a notifier event, after a user requests to play or record a prompt for a customer satisfaction survey.

Note: This initiator will not be functional until a future service update.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

CCSurvey Object

Object ID

Select {all}.

Notification Event

Select {all}.

Outputs

Prompt Recording SessionId

The session ID associated with the prompt recording.

Station Queue Id

The station queue ID for the interaction.

User Queue Id

The user queue ID for the interaction.

Phonenumber

The destination phone number.

Filename

The name of the file to play or to use for the recording.

Action: Play or Record

Indicates whether the user requested to play or record a prompt.