Mute Interaction

This Telephony tool turns off the user’s microphone. This allows the user to screen unwanted sounds or conversations from the caller without having to put the caller on hold.

Inputs

Call Identifier

The unique identifier for this call.

Mute Action ("Start" or "Stop")

Select Start to begin muting a call, or Stop to end muting and resume normal call activity.

Exit Paths

Success

The Success path is taken if the specified Mute Action is successfully applied.

Failure

The Failure path is taken if the specified Mute Action could not be applied. This will occur of the Call Identifier is incorrect.