New Incoming Interaction Initiator

This initiator will fire on all new incoming web interactions, such as chats, callbacks or web collaborations.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Interaction Object

Object ID

Select {all}.

Notification Event

New Incoming Interaction

Outputs

Interaction ID

The unique identifier for the incoming interaction.

Queue Identifier

The identifier for the queue containing the interaction.

Exit Paths

Next

This step always takes the Next exit path.