Place Call

This Telephony tool creates an outgoing call to an external or intercom number.

Inputs

Telephone Number

This is the number that will be called. In this parameter you can enter any string expression, including a literal telephone number, a queue ID, a variable that contains the value of a telephone number, or a complex expression built with the Expression Editor Assistant. A comma causes a two-second pause, and any numbers after the "/" symbol are dialed after the call is connected.

Station Queue Identifier

If this string is empty, the call is placed from the system queue. If the string identifies a station ("Station:Gagle," "Station Queue:Gagle," or just "Gagle"), the call is placed from the named station. If there is a user logged in on that station, the call is placed from the user's queue.

Outputs

Call Identifier

The identifier for the new call.

Exit Paths

Success

If this step executes successfully, it takes the Success exit path.

Busy

If the number called is busy, it takes the Busy path.

Failure

If this step does not execute successfully, it takes the Failure exit path.