Play Prompt Extended

Use this Telephony tool to play a prompt that was recorded in another handler. To use this tool, you will need to know the name of the prompt, the handler it was created in, and the language to be used. You may have to open the handler that contains the prompt you want to use in order to collect this information.

To make sure a prompt plays before the next tool step is executed, place an Extended Get Key step after the PlayPrompt and set the Timeout variable to a small decimal number (i.e., 0.01). Connect the next step from Timeout and leave the other exits unconnected. This will cause all audio prompts to be flushed before continuing.

If you want to record a new prompt, use the Play Prompt tool.

Inputs

Call Identifier

The unique identifier for the call for which the prompt is played.

Handler Name

The name of the handler that contains the prompt to be played.

Language

The language in which the prompt will be played. You must have a recording in the language you choose. (Different language versions are defined when a prompt is created.)

Prompt Name

The name of the prompt to be played.

Immediate Mode

Check this box if you want the prompt to be played when this step executes. Do not check this box if you want the prompt to be queued with other prompts played before and after so that several prompts are seamlessly played one after another.

Exit Paths

Next

This step always takes the Next exit path.