Contents

Primary Handlers page

Primary handlers are generally handlers that act directly on objects such as calls within the system. Only one primary handler can be activated for a given initiator. For example, you cannot activate two Primary handlers that both start with the Incoming Call initiator. Only one handler can act on the incoming call. This prevents two handlers from performing disparate actions on a single object. If you attempt to activate two handlers that start with the same initiator, CIC generates an error message in the event log.

Caution: CIC cannot differentiate between primary and monitor handlers in the Manage Handlers Notebook. This is why the lists of inactive handlers are identical on the Primary Handlers and Monitor Handlers page. Make sure you don't activate a primary handler on the Monitor Handlers page, or vice versa.

Note: You must have manage handler rights (configured in Interaction Administrator) to activate and deactivate handlers.

Inactive Handlers

Handlers in this list are registered on the server are but not active.

To activate a primary handler:

Double-click on the inactive primary handler's name.

Select the inactive primary handler's name and click Add.

Active Handlers

Handlers in this list are registered with the Interaction Processor and currently active (available for use by the Interaction Processor).

To deactivate a primary handler:

Double-click the active primary handler name.

Select the active primary handler and click Remove.