Prompt Libraries

All the prompts, prompt phrases, text strings and sequence strings that are shipped with this product are found in the following handlers. When editing the existing prompts or creating new prompts, we strongly recommend storing prompts only in these handlers.

Prompt_Attendant.ihd

Contains all the prompts and prompt phrases used by the Interaction Attendant handlers.

Prompt_Custom.ihd

This is an empty handler provided as a storage place for holding any custom prompts you may want to use in your own handlers or in the customization handlers.

Prompt_IVR.ihd

Contains all the prompts and prompt phrases played during IVR.

Prompt_System.ihd

Contains all prompts other than those used by the Interaction Attendant handlers and those played during IVR.

Strings_Attendant.ihd

Contains all the text strings used by the Interaction Attendant Handlers.

Strings_Custom.ihd

This is an empty handler provided as a storage place for holding any custom strings you may want to use in your own handlers or in the customization handlers.

Strings_IVR.ihd

Contains all the text strings used during IVR.

Strings_System.ihd

Contains all text strings other than those used by Interaction Attendant and those played during IVR.

Strings_Web.ihd

Contains all text strings used by the Web Services handlers.