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Interaction Designer Help
Queue Period Report Statistics Initiator
The Queue Period Report Statistics Initiator generates an array of statistical information about a workgroup or user queue, or a Stats group. For more information about Stats groups, see Report Tools. This initiator starts at the interval set in the Queue/IVR reporting (min) field in Interaction Administrator. For more information about this field, see Configure reports for your CIC server in Interaction Administrator help. This initiator requires that you set the StatServer_SendQPSNotification server parameter to a value of true. For more information about this server parameter, see Optional General Server Parameters in Interaction Administrator help.
Initiator Properties Page
For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.
Notification Object Type
Report Period Statistics
Object ID
Select {all}.
Notification Event
Select Queue Period Report.
Outputs
Queue Report Period Statistics Array
The identifier for the array passed in with the event.
Array Size
The number of elements passed in with the event.
Interval Started Date/Time
The date and time when the report period begins.
Interval Length in Seconds
The length of the interval covered by the report.
Array of Service Level Thresholds
These values represent the ranges used to determine the values for the liAllAnsweredBySvcLevels, liAllAbandonedBySvcLevels, liAcdAnsweredBySvcLevels, liAcdAbandonedBySvcLevels values that Queue Manager reports and are retrieved with the Get Nth Period Statistics Report Data tool.
Exit Paths
Next
This step always takes the Next exit path.