Release Interaction Lock

This ACD tool, along with it's counterpart Release Agent Lock, is seldom needed unless you customize the default ACD handler or create new handlers for special ACD processing. This is because the default handlers appropriately release locks on interactions.  They are normally locked between the ACD Process Item tool step until after the ACD Select Item tool step completes. Custom handlers that do not use the ACD Select Item tool step will not release the lock, which prevents the interaction from being assigned.  In this case, use the Release Interaction Lock tool to release a locked interaction in a timely manner.  If you do not use this tool, the interaction lock will eventually time out (after 10 seconds by default).  

You can specify a different default timeout period for CIC to release interaction locks. To do this, create a server parameter named ACDInteractionLockTimeout and assign it an integer that specifies the number of seconds the system will wait before automatically releasing an interaction lock.  To have more precise control over this process, use the Release Interaction Lock tool instead of relying on this server parameter.

Inputs

Call Identifier

The identifier ("CallID") for the interaction to be unlocked. This is not limited to ACD calls but can be any type of ACD interaction.

Exit Paths

Next

This tool always takes the Next exit path.