Run Survey Initiator

This initiator starts when the agent disconnects a call and a customer satisfaction survey has been requested.

Note: This initiator will not be functional until a future service update.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

CCSurvey Object

Object ID

Select {all}.

Notification Event

Select {all}.

Outputs

Interaction ID

The unique ID assigned to the interaction.

Survey ID

The unique ID assigned to the survey for the interaction.