Station Group Pickup

This Telephony tool enables handlers to implement the group pickup feature via a star code. On Polycom phones, this feature is available through the phone's menu and is initiated with SIP signaling.

The feature allows a user to pick up the longest alerting call in the station group for the specified Station Queue.

Inputs

Station Queue Identifier

The unique identifier for the station queue.

Exit Paths

Success

This tool takes the Success exit path if the operation is successful.

Failure

This tool takes the Failure exit path if the operation cannot be performed.