Station Pickup

This Telephony tool picks up a call alerting on a station queue. Use Station Pickup when you want a call to be connected to a station, just as if a CIC client pickup button was pressed. This tool was created to connect calls on analog stations not running a CIC client.

Inputs

Call Identifier

The identifier for the call that is picked up.

Station Queue Identifier

The identifier for the station queue on which the call resides.

Exit Paths

Success

This step takes the Success exit path if the call is picked up.

Failure

This tool can take the Failure exit path for several reasons. Failure can occur if the call disconnects, if the call is picked up by an CIC client user (and is no longer under the control of the handler), the call ID is no longer valid (if the call is deallocated), or there is a system resource limitation.