Switchhook Flash Initiator

This initiator starts when a caller presses a flash button on a telephone or quickly depresses the switch hook. The Flash event can be generated from any station configured in CIC with a directly connected analog phone. For example, if a user wants to transfer the call from a stand-alone station, they quickly depress the station's switchhook. The call is put on hold and they are given a menu of choices of what to do. One of the options is to transfer the call.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Station

Object ID

Select {all}.

Notification Event

Select Flash.

Outputs

Station Identifier

The identifier for the station from which the switchhook flash originated.

Station Queue Identifier

The workstation queue associated with the station from which the switch hook flash originated.

Exit Paths

Start

This step always exits through the Start path.