Wait For Call On Queue

This Telephony tool waits for an interaction on a specified queue or queues.

Inputs

Call Identifier

The unique identifier for an interaction.

Timeout (seconds)

The number of seconds the tool will wait for the interaction.

List of Queue Ids

The unique identifiers for the queue or queues the tool will monitor while waiting for the interaction.

Exit Paths

Success

This path is taken if the specified interaction appears in one of the designated queues.

Failure

This path is taken if the operation fails.

Timeout

This path is taken if the timeout period ends before the specified interaction is located.