WhitePagesAsync

This System tool sends an asynchronous RWP lookup request to Data Manager (DM) for an interaction to retrieve the caller's name. See the Reverse Whitepages Lookup white paper for a detailed explanation of how this tool is used with CIC.

Inputs

Interaction Address

The phone number, telephone number, email address, or web address to look up in the specified source(s).

Interaction Address Type

Specifies the type of information in the Interaction Address input field.

1=Phone number

2=Fax number

3=Email address

4=Web address

Interaction Direction

Specifies the direction of the interaction. If this lookup is not associated with an interaction or is not direction-sensitive, specify "3" (Any).

1=Incoming

2=Outgoing

3=Any

Public/Private Sources

Species the source types to include in the search. Note that if "2" (Private) or "3" (Both) are specified, the CIC User ID must be specified in the field below.

1=Public

2=Private

3=Both

IC User ID

Used for private searches only. Specifies the CIC User ID to use for searches against private RWP sources.

Call Identifier

The ID of the interaction whose specified attribute(s) will be set with the results.

Attribute Name

The name of the attribute(s) to set with the results. In general, only one attribute, EIC_RemoteName, is set; however, you can set multiple attributes by listing their names, separated by '+'.

Contact List Sources

Specifies which Data Manager Contact List sources to use when performing the RWP lookup.

Result Format

Specifies the format of the result(s) string, which is used to set the specified interaction attribute(s). For descriptions of the supported format options, see Whitepages.

1=Display Name

2=Contact Summary

3=XML

Default Display Name

The display name to use if no match is found for the specified interaction address.

Send result(s) to Interaction Tracker

If True, the results of the search are recognized by Interaction Tracker (only if a valid Interaction Tracker license is found).

If False, the results are not sent to Interaction Tracker.

LocationFilter

Specifies a string that indicates a Location Filter specified in the Dial Plan. By default, the values can be "<All>", "<Default Location>", or "<Skip this item>" but there may be many custom Location Filters listed as well, if they were previously defined in the Regionalization configuration.  Enter the Location Filter name as it appears in the Interaction Administrator dial plan.

Exit Paths

Next

This tool always takes the Next exit path.