Work Item Transferred to Queue Initiator

Initiator Properties

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Workflow Work Item Object

Object ID

All

Notification Event

Work Item on Non System Queue

Outputs

Interaction ID

The identifier for the object that started this handler. A Call Identifier is a value that stays the same throughout the life of a call.

Queue Identifier

The identifier for the line that this call object came in on. The contents of this variable correspond to one of the lines set up in Interaction Administrator. Line identifier could be null if the call is an intercom call.

Called Party Number

The telephone number the caller dialed.

Calling Party Number

If available, the number of the calling party.

Calling Party Name

If available, the name of the calling party.

Exit Paths

Start

This step always exits through the start path.