Interaction Snooze Timed Out initiator

This initiator starts when the “Snooze” period ends for a web interaction. When the “Snooze” period ends, this initiator starts the System_RetryInteractionTimeout handler to place the interaction in the queue to start ACD processing.

The Interaction Retry Later Attempt initiator starts the System_RetryInteractionLater handler to call the Snooze Interaction toolstep when an agent places the interaction in the “Snooze” state.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Interaction Object.

Object ID

Select {all}.

Notification Event

Select the event to initiate this handler.

Outputs

Interaction Identifier

The unique identifier of the web interaction.

Queue Identifier

The unique identifier for a queue.

Exit Paths

Start

This step always takes the Start exit path.