Snooze Interaction

This Web Interaction tool places a web interaction in a "Snoozed" state.  For example, if attempts to reach the callback requestor are not successful, an agent can decide to retry the callback request later and place the callback request into a “Snoozed” state.  

When an agent places a web interaction in a “Snooze” state, the Interaction Retry Later Attempt initiator starts the System_RetryInteractionLater handler to call the Snooze Interaction toolstep to place the interaction in the “Snooze” state. When the “Snooze” period ends, the Interaction Snooze Timed Out initiator starts the System_RetryInteractionTimeout handler to place the interaction in a queue to start ACD processing.

Inputs

Interaction Identifier

The unique identifier of the interaction.

Time

The datetime variable to indicate how long the interaction remains in a "Snoozed" state.

Exit Paths

Success

This path is taken if the tool successfully places the interaction in a "Snoozed" state.

Failure

This path is taken if the operation fails.