Assign Schedule to Agent

You can assign an unassigned schedule bid to an available agent after you process the schedule bid.

Note: Before you configure settings, select the appropriate scheduling unit from the Interaction Optimizer Home page Scheduling unit drop-down list.

Assign a schedule to an agent

1. From the Interaction Optimizer Home page, in the Scheduling area select a schedule bid from the Schedule Bids drop-down list and click Open selected schedule bid. The selected schedule bid opens.  

2. Right-click the agent and then click Assign Schedule to Agent... from the menu that appears. The Assign Schedule to Agent dialog box appears.

3. Click the name of the agent to assign to the schedule and then click OK. A base schedule is created for this agent that is effective for the time period specified in the original schedule bid.