View the Base Schedule Editor Calendar 

You can view a calendar that shows the schedule dates for existing base schedules to which an agent is assigned.

Note: Before you configure settings, select the appropriate scheduling unit from the Interaction Optimizer Home page Scheduling unit drop-down list.

View the calendar for a base schedule

1. From the Interaction Optimizer Home page, in the Scheduling area select the appropriate schedule from the Schedules drop-down list and click the Open selected schedule link. The selected schedule opens.

2. In the view, right-click the agent and select Edit Base Schedule from the menu that appears. The Edit Base Schedule dialog opens. You will be editing the base schedule for that week, but it may also be used for many other weeks. Double-check the starting and ending week date range.

3. In the top section of the dialog box, click the View calendar link. The Existing Base Schedule Effective Dates dialog box appears. The agent has base schedules that are effective for all of the days highlighted in blue.