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Interaction Optimizer Help
Create a service goal group
Create a service goal group to define common service level objectives, associate these objectives to specific workgroups, and link the service goal group to the selected scheduling unit.
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From the Interaction Optimizer Home page, in the Configuration area click Scheduling Unit.
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In the Service Goal Groups area, click the add button. The Service Goal Group dialog box opens.
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Next, configure the service goal groups. For more information, see the Related Topics.
