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Create a service goal group

Create a service goal group to define common service level objectives, associate these objectives to specific workgroups, and link the service goal group to the selected scheduling unit.

  1. From the Interaction Optimizer Home page, in the Configuration area click Scheduling Unit.

  2. In the Service Goal Groups area, click the add button. The Service Goal Group dialog box opens.

  3. Next, configure the service goal groups. For more information, see the Related Topics.

 

Related Topics