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Customer Experience Improvement Program

Genesys strives to consistently improve the quality, efficiency, and performance of Interaction Optimizer. You can help by participating in the Customer Experience Improvement Program. If you choose to participate, Genesys collects statistical information from your system and uses it only to help improve Interaction Optimizer features and enhancements and to help resolve issues.

Genesys does not share this information with other companies, nor does it use your data for marketing or sales purposes. All information is confidential. Participation is voluntary and you can opt in or out at any time.

Participate in the program

From the Interaction Optimizer Home page, open the Interaction Optimizer menu and select Customer Experience Improvement Program.
Select Join the Interaction Optimizer Customer Experience Improvement Program and click OK.

Opt out of the program

From the Interaction Optimizer Home page, open the Interaction Optimizer menu and select Customer Experience Improvement Program.
Select I do not want to join the program at this time and click OK.