Denial of shift trade requests

Depending on configuration, you can specify that an administrator must review shift trade requests and approve or deny them. Requests can also be denied depending on the configuration you set up for activity type rules and agent matching criteria. Shift trade requests can be denied for the following reasons, which appear in the Deny Reason column on the Shift Trading Requests tab:

Agent is not a part of the scheduling unit

These specifications are set when configuring shift trade requirements.

Denied by admin

Shift trading is configured to require that an administrator review each shift trade request. The administrator reviewed and denied the request.

Invalid trade matching criteria

A generic error message indicating that some criteria did not match correctly, preventing the trade from occurring.

Minimum trade hours not met

The length of the hours to be traded was too short. These values are set when configuring shift trade requirements.

Minimum trade start buffer hours not met

If the system is configured so that the trade must start after least 24 hours from now and the start time for the trade is less than 24 hours from now, minimum trade start buffer hours will not be met.

Trade away times do not have a published scheduled with tradable activities

Traded times must have an associated published schedule with configured tradable activities.

Trade time not in increments of 15 minutes

Trade times must be requested in 15 minute increments.

Trade start time is after trade end time

The shift trade start time must begin prior to the shift trade end time.