Filter and sort status messages and activity types

You can filter status messages by desired variables. You can also sort messages and activity types in ascending or descending order.

1. To filter status messages:

   1. In the cell below the Status column heading click the filter button.

   2. From the drop-down list that appears, select one of the following:

• • Equal To

  • Contains

  • Does Not Contain

  • Not Equal To

  • Starts With

Note: Depending on the filter you selected, a related character appears in the cell below the Status heading.

1. 3. Type the filtering parameters to begin your search.
      
      For example, if you want to view all statuses that begin with the letter "A": Click the filter button, select Starts With, and in the cell below the Status column heading type "a". Interaction Optimizer lists only statuses that begin with "a".

2. To clear the filter and view all status messages, click the filter button and select <Clear Filter> from the menu that appears, or click the "x" at the end of the Status filter field. Interaction Optimizer lists all statuses.

3. To filter by Activity Type, in the cell below the Activity Type column heading click the arrow at the end of the cell and from the menu that appears, select or deselect the appropriate activity type check boxes to include or remove.  

4. To sort by ascending or descending status order, click anywhere in the Status column heading.

5. To sort by ascending or descending activity type order, click anywhere in the Activity Type column heading.