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Interaction Optimizer Module Licensing

The Interaction Optimizer User/Station Licenses are set up in Interaction Administrator's Licenses Allocation container and on Interaction Administrator's User or Station configuration Licensing tab:

  1. Interaction Optimizer Access Real-time Adherence (I3_OPTIMIZER_SHOWRTA): This user-only license allows RTA information to be generated for each agent. If the agent doesn't have this license, then no RTA exceptions are logged in the database (or appear on RTA reports), and the user’s RTA status not will appear in the Real-time Adherence view in IC Business Manager.

Note: Starting with IC 4.0, Interaction Supervisor views are located in IC Business Manager.

  1. Interaction Optimizer Client Access (I3_ACCESS_OPTIMIZER): This user/station license is required to enable agents to view their schedule within Interaction Desktop.

  2. Interaction Optimizer Real-time Adherence Tracking (I3_ACCESS_OPTIMIZER_RTA): This user/station license is required for a supervisor to view real time adherence data or actual work in the Interaction Optimizer module in IC Business Manager.

  3. Interaction Optimizer Schedulable (I3_OPTIMIZER_SCHEDULABLE): This user-only license is required if the user is to be scheduled with Optimizer.

For more information on Interaction Optimizer licenses, see the Interaction Optimizer Technical Reference in the PureConnect Documentation Library.