Agent Information Area

The section of columns to the left of the beginning of each schedule row is the agent information area. Use the vertical slider bar to resize the columns.

Add or remove columns by right-clicking on the column header, and select the column to add or remove from the menu.

The columns available are:

• Agent - This is the name for each scheduled agent is displayed. If the display name for the agent is not available, then the user name is displayed.

• Paid Hours for Day - This is the number of paid hours for the agent's activities in the current day.

• Paid Hours for Week - This is the number of paid hours for the agent's activities in the entire weekly schedule.

• Total Hours for Day - This is the total number of hours the agent has activities in the current day. This does not include  “Unavailable” or “Unscheduled” activities.

• Total Hours for Week - This is the total number of hours the agent has activities in the entire weekly schedule. This does not include  “Unavailable” or “Unscheduled” activities.

Sort columns by clicking on the column header. The changes made in the column display are saved, and the changes persist when you close and reopen a schedule.