Quick Keys

The following key or keys can be used to perform certain actions when viewing or editing a schedule in the day or multi-day views:

• Keys A to Z: Jump to the first agent with a display name starting with that letter. Also available in week view.

• Alt+right arrow: Move the selected activities to the right by 15 minutes.

• Alt+left arrow: Move the selected activities to the left by 15 minutes.

• Ctl+C: Copy selected activities.

• Ctrl+V: Paste the activities captured in a copy Ctrl+C or cut Ctrl+X command.

• Ctrl+D or Delete: Delete selected activities. Also available in week view to delete shifts.

• Ctrl+X: Cut selected activities.

• F5: Reload the Actual Work and RTA Exceptions data from the database, and refresh the scheduled data from the cache. Also available in week view.

• Ctrl+N: Create new forecast/schedule/schedule bid 

• Enter:  Open selected bid 

• Ctrl+R: Rename selected 

• Ctrl+A: Activate selected schedule 

• Ctrl+P: Publish selected schedule

• Enter: In most grids, press Enter on your keyboard to open the selected item's configuration page. For example, shift rotations, schedules, forecasts, time off requests, accrual plans)

• Double-click: In most grids, double-click an item to open the selected item or action dialog box.