Show Agent Details

You can view agent details, such as workgroup memberships and constraints, if editing a schedule in day, multi-day, or week view.

Note: Before you configure shifts, select the appropriate scheduling unit from the Interaction Optimizer Home page Scheduling unit drop-down list.

To view agent details:

1. From the Interaction Optimizer Home page, in the Scheduling area click the appropriate schedule from the Schedules drop-down list and click Open selected schedule. The Schedule tab opens.

2. Right-click the agent's name and select Show Agent Details from the menu that appears.

3. The Agent Details screen displays information in a scrolling, view-only dialog . When finished viewing the information, click OK.

Note: When an agent has more than one type of a constraint, the most rigid constraint is shown.