View the shift report

View the shift rotation report to see how the rotation is applied to the selected agent assignment. The information displayed can be filtered by agent and date to view specific agent shift assignments, or to view assignments for future dates.

View the shift rotation and agent assignments

Note: This task assumes you have already added at least one shift rotation.

From the Shift Rotations tab, in the Shift Rotations area, select the shift you want to view and click the View report for shift rotation button. The Shift Rotation Report dialog box opens. In this dialog box, you can select a different start date, sort and filter agent counts, and sort and filter agents assigned to the rotation.