View the Upgrade Log

The Upgrade Log lists data changes performed when a service update is applied. Service updates automatically apply changes that move data to new tables or improve the quality of Interaction Optimizer data.

You can access the Upgrade Log from the Interaction Optimizer Home page, or from the Agent Details view and review these upgrade details:

• Version. The integer value of the specific upgrade (used as the default sort order).

• Summary. The description linked to the upgrade version number.

• Level. The level of importance of the record in the upgrade log (for example, Info, Verification Required, Warning, Error). Records with any level other than Info means that you should review the record.

• Upgrade Date Time. The date and time the upgrade was performed.

• Notes. A full description of an upgrade changes.