Working with long-term forecasts

The Long-Term Forecasts area of the Interaction Optimizer Home page includes tools to help you calculate time off and headcount planning. Long-term forecasts include months or years of data.

Note: Before you configure forecasts, make sure you select the appropriate Scheduling unit from the Interaction Optimizer Home page.

1. To create a new long-term forecast, click the Create new long-term forecast link.

2. To create, open, rename, and delete selected forecasts as well as manage day classifications, in the Forecasting area click Long-Term Forecasts. The Long-term forecasts grid opens.

3. To choose a previously created forecast, in the Long-Term Forecasts area click the arrow at the end of the drop-down list and choose a forecast, then click the Open long-term forecast link.

Tip: The drop-down list shows the most recently used forecasts. If you do not find the forecast you want to open, click the Long-Term Forecasts link to view a complete list of forecasts.